Shaping product strategies and design decisions through trust building and delivering actionable insights via clear, engaging deliverables.
âś… $Millions in business impact
âś… 80%-90% reductions in user task completion times
âś… 100s of cross-functional stakeholders influenced
Impact, Impact, Impact — that is my mantra.
Mixed-methods UXR with record of impact, leadership, and delivering rigorous yet fast research to product teams.
Through partnership building with stakeholders and engaging, clear research deliverables, I've shaped product strategies and design decisions at every stage of the product development lifecycle.
But don’t take my word for it. Listen to testimonials 👇🏼 from those I’ve worked with.
đź’Ą Big Wins
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strategic - generative - evaluative - mixed methods
This is the story of how I influenced over 30 cross-functional collaborators, created a shared understanding around business and user needs, and drove key product improvements in IBM Cloud’s cloud cost management space.
Impact
Time-to-complete core user task decreased by 84%
Core tasks previously absent in the product were enabled
$1.5-$2.5 mil/year recouped in operational costs
Increased Forrester Wave rating
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generative - evaluative - mixed methods
This is the story of how I ensured that IBM Cloud’s first AI solution was useful, user-friendly, and, perhaps most importantly, trustworthy to users.
Impact
Uncovered 10 usability issues, 2 of which were critical (impeded usage)
Time-to-complete core user tasks decreased 90%+ (docs/content space)
Influenced AI user testing across IBM
Increased Forrester Wave rating
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generative - evaluative - mixed methods
This is the story of how I helped the Cloud UXR team (and IBM UXR) rethink the way personas are developed and used.
Impact
Increased user-centered thinking/design (personas used in Figma/workshops)
Increased user-centered development (personas used in epics)
IBM UXR wide personas thought leader
Helped UXR teams beyond Cloud build personas
🤝 Selected Testimonials
(Real quotes read via AI text-to-speech)
On Nick’s impact via research approach & leadership
On Nick’s impact via storytelling and deliverables